Refund policy

Return and Refund Policy

We love our products and are confident you will too! That’s why we offer a 30-Day "No Questions Asked" Guarantee.

If you need to return your purchase for any reason, we will give you a refund provided you initiate the return within 30 days upon receipt of your order.

Important Please Note: While we happily accept returns for any reason during this window, the customer is responsible for paying all return shipping costs.

How to Initiate a Return and Refund

  1. Contact Us: Email rujan626@gmail.com with your order number to request a return. Because this is a "no questions asked" policy, you do not need to provide a reason, though we always welcome feedback.

  2. Defective Items: If the product is defective or damaged upon arrival, please disregard standard return procedures and instead include a photo or video showing the issue in your initial email so we can help you accordingly.

  3. Shipping Your Return: Once you contact us, we will provide the designated return mailing address. You are responsible for return shipping costs and may ship the item back using the courier of your choice. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

  4. Refund Processing: We will issue an email confirmation once the returned item has been received, inspected, and the refund processed. Please note that the total refund amount does not include the original shipping fee paid at the time of purchase.

Damaged Items (Shipping)

If you believe that the item was damaged during shipping, we require you to contact us within 5 days of delivery with photos of the damage. We will work with you to quickly resolve the issue.

Cancellations

To cancel an order, please contact us at support@gealuxury.com as soon as possible.

  • If your order has not yet been shipped, we will immediately refund your payment.

  • If your order has already been shipped, you must follow the standard return procedure outlined above. We will refund your payment (excluding shipping costs) as soon as we have received the item(s) back from you and have processed them at our warehouse.